Frequently Asked Questions

Q.How do I book?

Booking can be completed online when you have selected your item click on the green book now button and select the date required. If the item is available on your selected date you will then need to enter a delivery postcode, please note delivery charges do apply for some postcode areas. You will then need to complete the booking form including your home and venue address details, delivery time, party start time and a collection time. At point of booking all we require is a non refundable £30 booking deposit which secures your date and equipment. To complete this payment, you will be taken to a secure WorldPay payment window which allows payment via debit or credit card.

If you prefer a booking can be completed via telephone, please Contact our friendly team who will be more than happy to help T:01706 416374

Please note

We do not take bookings via our FB page, as all bookings need to be placed via our website or by telephone.

Q.Where can the equipment be used?

A. We can set up our soft play and inflatable equipment in village halls, your home, hotels, under marquees and weather permitting gardens.

Soft play and inflatable equipment can only be set up outdoors in gardens that are safe and secure, we cannot set up on council or common land without prior written permission of the land owner.

We are unable to set up inflatable equipment on hard standing areas outside due to the weight required to secure the equipment safely. Further information can be found on our Health & Safety page.

Q.How do you deliver and set-up, take down the equipment?

A.The soft play and inflatables are loaded into one of our vans and delivered to your venue, we will then set up the equipment and run through a few rules of play and then leave you to have lots of fun. We will return at your chosen time to clear away and pack up after the event.

Our delivery's start from 08.30am please be aware that delivery times are only approximate but be assured all equipment will be delivered and set up prior to your party start time. We will contact the venue direct to arrange access times, please note that if you have booked a church hall we can only wait 15 minutes for the key holder to arrive as our delivery drivers have multiple drop offs which are scheduled.

Q.How long can we hire the equipment for?

A.All equipment is hired on a daily basis 08.30am-7pm you can of course hire the equipment for longer than this at a pro-rata cost from 7pm-10pm at £10 per hour you can select this option here Guaranteed Late Collection

Q.Do you have any insurance/risk assessments?

A.We have full public liability insurance to cover up to £5,000,000 details are available on request, many venue event coordinators will request copies of our insurance we can provide this via email, we also carry copies on our vans. We do have generic risk assessments for all our equipment however a risk assessment can only be carried out on site prior to set up as each venue will pose possible different risks and hazards.

Q.Is the equipment cleaned and tested?

A. We clean all our equipment after every hire as cleanliness is a key requirement in providing a safe play environment for your little-ones. All inflatable equipment is tested annually and meets the requirements of EN14960:2013.All electrical equipment is PAT tested 6 monthly.All ball pool balls are commercial grade and are cleaned and sanitised on a regular basis.